US Navy Seaport-NxG
Overview
DESI is a Small Business bringing over 18 years of US Navy support service experience to the mission critical organizations that depend on Information Systems (IS) and Information Technology (IT). Project management methodologies and our reliance on our integrated team of dedicated professionals are our keys to success. The expertise of our elite team of IT/IS professionals support our core competencies of collaboration technologies, content management, Business Process Management (BPM), and web/mobile applications development and integration.
Our management approach is built upon a solid and proven foundation that ensures the proper controls and procedures are in place to minimize and mitigate project risk and maximize quality. DESI's skills and expertise are further augmented with our industry recognized expertise and talent from our partners ensuring our ability to meet a wide array of customer requirements. Please see our Team Members page for additional information.
As a small business we take pride in our ability to deliver quality products and services at an affordable price. We remain vigilant in identifying and implementing cost savings measures that ensure continued value to our customers without sacrificing performance or quality.
We look forward to the opportunity to serve the US Navy and their customers under our SeaPort-NxG ID/IQ contract.
Quality Assurance
To make sure we satisfy the customer in all aspects of project performance, we follow three simple rules in the performance of every project:
Ensure that the products and services delivered to our customers fulfill all contractual requirements and satisfy the customer’s needs and expectations within those requirements.
Provide timely and accurate information to project and senior managers regarding the status and quality of projects.
Ensure project teams comply with established project plans and applicable standards, processes, and procedures.
Our quality process is a continuous set of activities that include planning, collecting measures, assessing performance, and improving processes, which are implemented to ensure that our services and support satisfy customer requirements:
PLAN: Upon task order award, the PM works collaboratively with the COR and customer stakeholders to derive critical information needs from the project goals, risks, problems, decision points (milestones), contractual and technical requirements, and key performance parameters.
DO: As work is performed, we establish key quality and performance measures through data mining and customer input, collect metrics, and analyze measurement data against the acceptable quality levels.
CHECK: Based on established frequency, we analyze and trend the measures. We chart the data on dashboard reports to spot trends, identifying values outside the acceptable range or exceeding a predetermined threshold, and determine whether to initiate corrective action.
IMPROVE: For measurements warranting further attention, we perform root cause analysis and develop corrective action plans to drive process improvements. Owners of action plans are explicitly identified to ensure accountability.
Our PM will meet with customers to review task orders and identify deliverables associated with each task. We work with customer leadership to ensure that we are adapting to customer needs and providing quality/timely deliverables and services within designated cost goals. Our quality processes provide the following benefits:
Pertinent metrics that quickly highlight potential problem areas;
PM accountability for all efforts, deliverables, costs and issues resolution;
PM responsibility for providing quality and timely deliverables; and disciplined, adaptable processes for tracking customer satisfaction and adherence to schedule, cost, and performance.
Points of Contact
For information regarding our Seaport-e program or information on customer satisfaction with services performed, please contact the individuals below:
Rick A. Schultz
Chief Operating Officer
(240) 237-8383 x2015
RickSchultz@iLikeDESI.com
John Jones
Contracts Administrator
(240) 237-8383 x2012
JohnJones@iLikeDESI.com
Mailing Address:
P.O. Box 381
Lexington Park, MD 20653